DIGITAL SOP 158: Gather and monitor customer feedback for Google Business Profile

Last Updated / Reviewed: March 25th, 2024

Execution Time: ~15 – 30 Mins

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Goal: Collect customer reviews for your Google Business Profile.

Ideal Outcome: Generate a review form and send to your customers whenever you’ve successfully provided a service. Reply to your customers appropriately and delight them.

Prerequisites or requirements: You need to have a Google Business Profile account.

Why this is important: Reviews on your Google Business Profile are a big credibility boost to your business and help with your ranking on Google search results.

Where this is done: Google Business Profile.

When this is done: Whenever you’ve successfully provided a service.

Who does this: Marketing Manager, marketing consultant, or any person responsible for marketing strategy for your local business.

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